So you have a great business and you consistently strive to help your customers and make sure they are happy with your product or service. Then one day a customer you don’t know leaves you a 1 star review with no explanation at all. I’ll be the first to say it sucks! Why did they leave the review? So you respond to them on google, yelp or wherever the bad review came from and they never respond. Were they ever your customer or were they a competitor trying to hurt your business? You’ll never know and that’s why we are here to help.
Your reputation online can help or hurt you, if you have 100’s of 5 star reviews on google with only one or two bad reviews, you still have a 5 star. But if you only have 10 reviews with one being a 1 star, you won’t look good against your competition. In this day in age you need to make sure that you have the best ratings out of your competition so that potential customers see you as the best option. If you find a company to fix your sink and they have a 3.5 star rating, but another company is a little more expensive and he has 100+ 5 star reviews, you will almost always go with the 5 star rated company. We can help you to raise your reviews naturally by utilizing your previous customers. Their isn’t a need to call them and email them at all because we use specific software so we can manage your reputation online.
Different Services Within Online Reputation Management(ORM)
We offer the best ORM solutions for your organization.
Two main services we provide with ORM:
- Management: If you are a service provider that’s local, chances are you need management of your reputation. We do monitoring and also can use special software to get you natural reviews on google, yelp, home advisor etc. This way we can make sure that your reputation remains strong against competition.
- Pushing down bad articles or websites: This can be a little more difficult to deal with than just increasing your good reviews. This can take 3-6 months to complete to push down your bad articles showing up in search rankings. But it needs to be done sooner or later to ensure those articles don’t keep hurting your business.
If you don’t see a specific need you have for your ORM campaign, please give us a call today and we can go through any specifications you need as we are sure we can handle any project.
Every Organization Can Use ORM In Today’s Age
Every organization and business from small to large can use ORM today. If you don’t protect your reputation, it will eventually end up hurting you. We always advise clients on each part to strengthen their conversions, sales and profit for their company. Digital marketing is a giant clock, with great SEO, PPC Ads optimized well and a great Email Marketing plan you’ll be doing great. But with a bad reputation online you won’t be operating at total efficiency and you’ll be losing out on potential customers by having not so great ratings.